en
We recommend that you read our terms and conditions carefully. If you have any questions or would like more information, please feel free to contact us. Our terms and conditions comply with the relevant European legislation.
For proper consultation, you can download a copy below at any time.
Introduction
These general terms and conditions apply to all agreements between Gestoraz and you, unless explicitly agreed otherwise. Deviations from these general terms and conditions are only valid if agreed upon in writing.
Our Identity
Services
Gestoraz offers a wide range of services, including but not limited to:
The content and scope of the services are specified in the agreement between Gestoraz and you. Gestoraz reserves the right to change or modify the services if this is necessary to comply with applicable legislation or to improve the quality of the services.
Payment
Payment can be made in advance, afterwards or in installments, depending on the specific service and the agreed payment terms. The payment terms are specified in the offer or invoice provided to you.
Payment must be made using the payment method stated on the registration form.
In the event of a chargeback (reversal of payment by the bank), additional costs will be charged. In that case, you remain bound by your payment obligations, which means that the amount due must still be paid.
If you do not pay on time, Gestoraz reserves the right to charge interest and any collection costs on the outstanding amount.
Gestoraz may suspend the service if you do not meet your payment obligations on time or in full. You will be notified of this in writing.
All prices are invoiced excluding any taxes and levies, unless explicitly stated otherwise.
Your responsibilities
You are responsible for providing accurate and complete information necessary for the performance of the service. This includes personal data, financial information and other relevant documents.
You must submit all required documents in a timely manner. Gestoraz is not responsible for delays or errors resulting from your failure to submit the necessary documents in a timely manner.
You are responsible for complying with all applicable laws and regulations in Spain and in your country of origin.
You are responsible for the timely and correct payment of any taxes, levies or other costs related to the services provided by Gestoraz.
You remain ultimately responsible at all times for the actions Gestoraz performs on your behalf. It is therefore your responsibility to verify the accuracy and completeness of the information and documents provided.
You declare that you are over 18 years of age and have sufficient legal capacity to enter into a contract, either in your own name or in the name of the entity you represent.
You acknowledge that legal and/or tax obligations may arise after purchasing a service – both of a declarative and financial nature. Gestoraz accepts no liability if you do not fulfill a tax obligation or if you cancel your registration with us after registration, as well as in the event of non-fulfillment of payment obligations for a contracted subscription.
If you represent a company, you also declare that:
Responsibilities of Gestoraz
Gestoraz will perform the services to the best of its ability and in accordance with Spanish and European legislation. We strive to provide high-quality services and to meet your expectations.
Gestoraz is not responsible for delays or errors caused by incorrect or incomplete information provided by you. Nor are we responsible for delays or errors caused by external factors beyond our control, such as government procedures or changes in legislation.
Gestoraz reserves the right to refuse or terminate services if you do not meet the requirements or if there is abuse of the services.
You will be kept informed of the progress of the service and any changes or delays.
Gestoraz has no influence on the outcomes of decisions made by government agencies and is not responsible for the outcome of such decisions.
No specific result is guaranteed with regard to submitted tax returns.
Liability
Gestoraz is not liable for any indirect, incidental, special or consequential damages arising out of or in connection with the use of our services. Our liability is limited to the amount you have paid for the service in question.
Gestoraz is not liable for damage or loss resulting from your failure to comply with these general terms and conditions.
In the event of a dispute between you and Gestoraz, both parties will endeavor to resolve the conflict amicably. If this is not possible, the dispute will be submitted to the competent court in Spain.
Delivery of Services
Gestoraz strives to deliver services within the agreed term. The delivery term may vary depending on the nature of the service and the availability of the necessary documents.
You will be kept informed of the progress and any delays. Gestoraz will make reasonable efforts to limit delays.
If delivery is delayed due to circumstances beyond our control, you will be informed as soon as possible and a new delivery date will be agreed.
Gestoraz is entitled to engage third parties in the fulfillment of the obligations arising from the agreement.
Right of withdrawal
You have the right to revoke the service agreement within 14 days of entering into the agreement without stating your reasons. This right of revocation does not apply to services that have already been fully performed with your explicit consent, in which case you have acknowledged that your right of revocation expires as soon as the service has been fully performed.
To exercise your right of withdrawal, you must inform Gestoraz in writing of your decision to withdraw from the contract, for example by letter or email.
The withdrawal period expires 14 days after the day on which the contract was concluded. It is sufficient to send the notification before this period has expired.
If you cancel the agreement, Gestoraz will refund all payments you have made, including delivery costs, without delay and no later than 14 days after notification.
If you represent a company, the statutory right of withdrawal does not apply.
Confidentiality
Gestoraz treats all information you provide as confidential and does not share it with third parties without your permission, unless this is necessary for the execution of the service or is required by law.
Appropriate measures are taken to ensure the confidentiality of your information and to prevent unauthorized access or disclosure.
This confidentiality obligation remains in effect even after termination of the agreement.
Duration and Termination
These general terms and conditions remain in effect as long as you use the services of Gestoraz.
Both parties have the right to terminate the agreement if the other party remains in material breach of its obligations and this breach is not remedied within a reasonable period of time. Upon termination, Gestoraz will cease all services not yet performed and you will be required to pay all outstanding payments.
Subscriptions
Gestoraz offers certain services on a subscription basis. The following additional provisions apply to these subscriptions:
Applicable Law
These general terms and conditions and the relationship between Gestoraz and you are governed by and interpreted in accordance with the laws of Spain and the European Union.
Complaints procedure
Gestoraz has a complaints procedure and will handle your complaint in accordance with this procedure.
Complaints about the execution of the agreement must be submitted to Gestoraz in full and clearly described within a reasonable time after you have discovered the defects.
Changes to the General Terms and Conditions
Gestoraz reserves the right to change these terms and conditions at any time. Changes will be communicated via the website and will take effect on the date of publication. It is your responsibility to keep up to date with any changes. If you do not agree to the amended terms and conditions, you have the right to terminate the agreement.
Contact
For questions, comments or complaints about these general terms and conditions or the services, you can contact us using the contact details on our website. Gestoraz strives to respond to your request within a reasonable period of time.
Appendix I: Model withdrawal form
Only complete and return this form if you wish to withdraw from the contract.
______________________________________
* Cross out what does not apply or fill in what does apply.
We understand that the information can be overwhelming. Things often work differently abroad than you are used to. That's why we are here to answer your questions.
