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Various ways to get in touch with us. Available Monday to Friday from 10:00 to 20:00 CEST.
*We only send validated electronically signed emails, so you know exactly whether an email is from us. For example, your email client indicates: Security: ☑ Signed
Below you will find answers to questions about orders and payments.
Yes, you can request an invoice for your order. Invoices are not sent automatically, but you can easily request one by contacting us. We will provide the invoice free of charge within 1 business day.
At the bottom of each product page, you will see the options available for that service. For a NIE number, for example, these include options such as Explorer, Buddy, and Comfort.
Choose the option that best suits your needs and situation. Once you have submitted your request, you will pay using one of the available payment methods.
When your payment is successful, you will receive a confirmation from us via email (sometimes also via SMS, depending on the chosen service).
To apply for multiple people, you need to submit the applications consecutively. After submitting the first application, you can then submit a new application.
We accept iDEAL, Bancontact, Klarna, EPS, PayPal, MobilePay, Przelewy24, Multibanco, and major card brands such as Mastercard, Visa, and American Express.
You can pay afterward through Klarna, provided you meet their conditions. We have no influence over this.
You can pay in three interest-free installments through Klarna, provided you meet their conditions. We have no influence over this.
We do not have discount codes, not even for multiple applications. All applications are equally valuable, and we handle each application with equal care. However, if you bought our Explorer-package, you can use that purchase amount as a discount on our other services.
After your payment, (part of) the service is delivered almost immediately and therefore within the legal cooling-off period of 14 days.
During the ordering process, we ask you to agree to this immediate delivery and confirm that you waive your right of withdrawal. This means that, in accordance with European legislation, you can no longer cancel the agreement after purchase.
No smile after receiving our product or service? We're sorry about that and we'd like to solve it for you! Please send a message to our customer service via email or WhatsApp. We will respond substantively as soon as possible, but at the latest within 14 days.
If you’re still not satisfied with the solution, you can present your complaint to the European ODR platform.
Below you will find answers to questions about shipping.
Send the documents to our mailing address in Spain.
Street: Calle Corbeta
Number: 10
Additional address details: Buzon 477
Postal code: 03710
City: Calpe
Province: Alicante
Country: Spain
We recommend using DHL or UPS Express.
When we have received your shipment, we will send you an SMS. It is possible that your Track & Trace indicates that the package has been delivered, while you have not yet received an SMS. This means that we have not yet picked up your shipment from the drop-off point. There can be a delay of a few days.
We do not have a visiting address, so you can only send the documents by mail.
Below you will find answers to questions about documents.
Within 2 hours after submitting your application on our website, you will receive an email from us with the personalized Spanish power of attorney, including a translation and instructions.
You need to physically send the following documents to us:
(1) A legalized copy of your passport or ID card, (2) the legalized and signed Spanish power of attorney (with apostille) and (3) a recent passport photo
The (1) signed Spanish power of attorney and (2) the copy of your passport or ID card. This can be done at a notary of your choice.
Only the Spanish power of attorney needs to be provided with an apostille.
Some offices of the Policía Nacional (wrongly) request a passport photo for the NIE number application. To avoid rejection of your application, we ask for a passport photo just in case. If it is not needed, we will destroy the photo according to our privacy policy.
Below you will find answers to questions about legalization and the apostille.
Website
Make an appointment at notarity via this link to benefit from our partnership and the associated discount. Please ensure that our logo is visible at the top when booking.
Confirmation Request
Enter your details.Choose a time slot that suits you. Often, same-day appointments are still possible. Upload the power of attorney that you received from us.
Select the following options:
- The documents are ready to be signed.
- Number of documents to sign: 1.
- Apostille and delivery: Apostille only (a hardcopy is not required; you can print the documents yourself).
Confirm
Review your entered details and confirm your request by clicking on ‘Submit’.
Questions
For questions regarding notarity and/or their services, please contact notarity directly via the chat on their website, by email at info@notarity.com, or by phone at +43 1 412 01 48.
Legalization is the official confirmation of a document by a competent authority to verify its authenticity. This makes the document valid both nationally and internationally.
An apostille is an official stamp/sticker that confirms the authenticity of a document for international use, according to the Hague Convention.
A notary of your choice can do this for you. You can also do it entirely online via notarity. We collaborate with them, so you automatically receive a discount there.
If you live in the Netherlands, you can get this at any court in the Netherlands without an appointment.
If you live outside the Netherlands, a notary of your choice can do this for you.
This varies from notary to notary. Legalizing documents costs an average of between €50 and €100 per document.
An apostille from a court in the Netherlands costs €25.
If you live outside the Netherlands or prefer a notary, the costs range between €50 and €100.
Below you will find answers to questions about the Digital Certificate. Click the button below to check if your certificate is correctly set up and working.
Test CertificateE-mail
Within one business day, you will receive an email in Spanish from Camerfirma, the certification authority. In this email, you need to confirm your application by clicking on: “confirmación solicitud.”
Accept the terms
A page will open in your web browser. Accept the terms by checking the “Sí” box and then click “Enviar.”
Download code
Your application is now confirmed, and you will see your download code (código de descarga). Keep it safe! You will need this code to download the certificate later.
E-mail
You will receive an email from Camerfirma informing you that your certificate is ready to download. Click on ‘página de descarga’ to download the certificate.
Download Code
A page will open in your web browser. Enter your download code (you received this during the confirmation of your request) and then click on ‘Enviar’.
Download Certificate
If the download code is entered correctly, you can now download the certificate by clicking on the ‘Descargar certificado digital’ button. A file in p12 format will now be downloaded.
Certificate Password
You can now install your certificate. In the meantime, you have received a new email with the password for the certificate. Simply click on the p12 file and follow the steps. When asked for a password, enter the password provided in this email.
Done!
Your certificate is now ready for use. Enjoy!
After confirming your application, you will usually receive your Digital Certificate within 48 hours.
The Digital Certificate is valid for two years from the date of issue.
Our digital certificates are issued by the accredited registration authority, Camerfirma. This authority is authorized to issue digital identities that are valid throughout Europe.
When you confirm your request, you’ll receive a download code (código de descarga). You can use this code later to download your certificate.
If you forgot to write down or lost this code, you can request a new one here. Note: This can only be done after you receive the email confirming that your certificate is ready for download.
