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Below you will find answers to questions about orders and payments.
You will automatically receive an invoice in the confirmation email.
At the bottom of each product page, you will see the options available for that service. For a NIE number, for example, these include options such as Explorer, Buddy, and Comfort.
Choose the option that best suits your needs and situation. Once you have submitted your request, you will pay using one of the available payment methods.
When your payment is successful, you will receive a confirmation from us via email (sometimes also via SMS, depending on the chosen service).
To apply for multiple people, you need to submit the applications consecutively. After submitting the first application, you can then submit a new application.
We accept iDEAL, Bancontact, Klarna, EPS, PayPal, MobilePay, Przelewy24, Multibanco, and major card brands such as Mastercard, Visa, and American Express.
You can pay afterward through Klarna, provided you meet their conditions. We have no influence over this.
You can pay in three interest-free installments through Klarna, provided you meet their conditions. We have no influence over this.
You have the right to withdraw from the service agreement within 14 days of concluding the agreement without giving any reason. This right of withdrawal does not apply to services that have been fully performed with your express consent, whereby you have acknowledged that your right of withdrawal ceases once the service has been fully performed.
If part of the agreement has already been performed, the refund will be calculated on a proportional basis. This means that no refund will be provided for the portion of the service already performed, while you are entitled to a proportional refund for the portion that has not yet been performed.
To exercise your right of withdrawal, you must inform Gestoraz in writing of your decision to withdraw from the agreement, for example by letter (Calle Las Barcas 2, Portal 2, Escalera 1, 46002 Valencia, Spain) or by e-mail (smile@gestoraz.com). The withdrawal period expires 14 days after the day the agreement was concluded. It is sufficient to send the notification before this period expires.
If you withdraw from the agreement, Gestoraz will promptly refund all payments you have made, including delivery costs, and in any event no later than 14 days after notification.
If you represent a company, the statutory right of withdrawal does not apply.
No smile after receiving our product or service? We're sorry about that and we'd like to solve it for you! Please send a message to our customer service via email or WhatsApp. We will respond substantively as soon as possible, but at the latest within 14 days.
If you’re still not satisfied with the solution, you can present your complaint to the European ODR platform.
Below you will find answers to questions about shipping.
Send the documents to our mailing address in Spain.
Street: Calle Corbeta
Number: 10
Additional address details: Buzon 477
Postal code: 03710
City: Calpe
Province: Alicante
Country: Spain
If you’re asked for a phone number, use: +34 960 13 33 33.
If you’re asked for an email address, use: postal@gestoraz.com.
We recommend using DHL or UPS Express.
When we have received your shipment, we will send you an SMS. It is possible that your Track & Trace indicates that the package has been delivered, while you have not yet received an SMS. This means that we have not yet picked up your shipment from the drop-off point. There can be a delay of a few days.
We do not have a visiting address, so you can only send the documents by mail.
Below you will find answers to questions about documents.
Within 2 hours after submitting your application on our website, you will receive an email from us with the personalized Spanish power of attorney, including a translation and instructions.
You need to physically send the following documents to us:
(1) A legalized copy of your passport or ID card, (2) the legalized and signed Spanish power of attorney (with apostille) and (3) a recent passport photo
The (1) signed Spanish power of attorney and (2) the copy of your passport or ID card. This can be done at a notary of your choice.
Only the Spanish power of attorney needs to be provided with an apostille.
Some offices of the Policía Nacional (wrongly) request a passport photo for the NIE number application. To avoid rejection of your application, we ask for a passport photo just in case. If it is not needed, we will destroy the photo according to our privacy policy.
Below you will find answers to questions about legalization and the apostille.
Website
Make an appointment at notarity via this link to benefit from our partnership and the associated discount. Please ensure that our logo is visible at the top when booking.
Confirmation Request
Enter your details.Choose a time slot that suits you. Often, same-day appointments are still possible. Upload the power of attorney that you received from us.
Select the following options:
- The documents are ready to be signed.
- Number of documents to sign: 1.
- Apostille and delivery: Apostille only (a hardcopy is not required; you can print the documents yourself).
Confirm
Review your entered details and confirm your request by clicking on ‘Submit’.
Questions
For questions regarding notarity and/or their services, please contact notarity directly via the chat on their website, by email at info@notarity.com, or by phone at +43 1 412 01 48.
Legalization is the official confirmation of a document by a competent authority to verify its authenticity. This makes the document valid both nationally and internationally.
An apostille is an official stamp/sticker that confirms the authenticity of a document for international use, according to the Hague Convention.
A notary of your choice can do this for you. You can also do it entirely online via notarity. We collaborate with them, so you automatically receive a discount there.
If you live in the Netherlands, you can get this at any court in the Netherlands without an appointment.
If you live outside the Netherlands, a notary of your choice can do this for you.
This varies from notary to notary. Legalizing documents costs an average of between €50 and €100 per document.
An apostille from a court in the Netherlands costs €25.
If you live outside the Netherlands or prefer a notary, the costs range between €50 and €100.
Below you will find answers to questions about the Digital Certificate. Click the button below to check if your certificate is correctly set up and working.
Test CertificateE-mail
Once your verification has been approved (usually within 1–2 business days), you’ll receive an email with instructions to generate your certificate. Click "Pulsar aquí" in the email to get started.
Attention: Don’t do this on your phone, use your computer instead.
Accept the terms
A page will open in your web browser. Scroll all the way down and accept the terms and conditions.
Confirm
You will now receive an SMS on the phone number you provided during your application on our website. Enter the received code in the top field (marked as 1 in the image below).
In the field below (2), create a password to secure your certificate. In the third field (3), re-enter the password for confirmation. You will need this password later when installing your certificate. Then click “Generar” (4).
Download
If everything went well, you can download your certificate directly by clicking “Descargar certificado” (1). Want to download the password you created too? Then click “Descargar Credenciales” (2).
Attention: For security reasons, this screen is shown only once. If you don’t download the .p12 file now, your certificate will be permanently lost. You will have to submit a new request and pay again, as the certificate is issued only once.
You can download your digital certificate as soon as your verification is approved. You’ll automatically receive an email about this.
The Digital Certificate is valid for two years from the date of issue.
Follow the steps below to correctly install your digital certificate (.p12 file) in Windows:
Your digital certificate is now successfully installed and ready to use.
Follow the steps below to correctly install your digital certificate (.p12 file) in macOS:
Your digital certificate is now successfully installed and ready to use.
